Top Customer Success Conferences to attend in 2025
In 2025, a range of conferences for customer success professionals will provide unique platforms to enhance skills, learn from industry leaders, and network with peers. Strengthen relationships and boost customer satisfaction in your organization!
We know the importance of forging meaningful relationships and driving customer satisfaction in the world of customer success. Staying in touch with the latest trends, strategies, and technologies is key to becoming successful in any domain. Here, we have a list of top conferences to attend to achieve the same and stay on top of your field.
1. Customer Success Festival
Date: February 11-12, 2025
Location: Hilton Austin 500 East 4th StreetAustin
URL: https://events.customersuccesscollective.com/location/austin
Ticket Price: $1295 - $1999
The Customer Success Summit in Austin connects customer success professionals to learn from real-world case studies and explore essential strategies. Attendees can discover innovative tools, leverage emerging technologies, and build a strong network. The summit emphasizes demonstrating the strategic value of customer success and fostering a customer-centric mindset.
2. The Customer Conference Europe 2025
Date: January 30, 2025
Location: Leonardo Royal Hotel London Tower Bridge
URL: https://www.thecustomerconference.co.uk/
Ticket Price: £485.00 - £3,080.00
The Customer Conference Europe is the top independent event for European Customer Success professionals. It gathers practitioners, leaders, and innovators to discuss the evolving SaaS landscape and the future of customer success. The conference covers key topics like SaaS unit economics and post-sales models, with panels, workshops, and a dedicated track for professional services and support.
3. Pulse 2025
Date: May 28-29, 2025
Location: Caesars Forum | Las Vegas, NV
URL: https://gainsightpulse.com/us/
Ticket Price: £485.00 - £3,080.00
The Customer Conference Europe is the leading independent event for the European Customer Success community. It connects practitioners, leaders, and innovators to discuss the evolving SaaS landscape and the future of CS. The conference features panels, workshops, and a dedicated track for professional services and support, focusing on topics like SaaS unit economics and post-sales models.
4. 2025 CS100 Summit
Date: September 22, 2025
Location: Sundance Mountain Resort
URL: https://www.eventbrite.com/e/2025-cs100-summit-registration-1097649331699
Ticket Price: $1,799.00
The CS100 Summit, hosted by ClientSuccess at Sundance Mountain Resort, is the premier gathering for customer success executives. This exclusive, invite-only event brings together 100 top CS leaders for in-depth discussions and peer learning. Attendees will experience a transformative event designed to ignite innovation and shape the future of customer success.
5. CCW 2025
Date: February 24-27, 2025
Location: ECC Berlin
Ticket Price: €50 - €3,985.00
The CCW Conference & Trade Show in Berlin is the leading international event for innovative customer dialogue. Over four days, 40+ experts present on topics like digital disruption and AI, alongside a trade show featuring top customer dialogue solutions. With 7,500 visitors and 50 hours of networking, CCW offers valuable insights into the future of customer experience.
6. CCW Australia and New Zealand
Date: March 2-6, 2025
Location: The STAR, Gold Coast
URL: https://www.customercontactweekdigital.com/events-customercontactweek-au
Ticket Price: AU$3,495 - AU$4,999
Customer Contact Week Australia and New Zealand (CCW ANZ) 2025 celebrates its 10th anniversary at The Star, Gold Coast (March 4-6). This premier event gathers customer contact leaders for learning, networking, and innovation. Attendees can expect a top speaker lineup, comprehensive agenda, exclusive networking, and an innovation hub showcasing the latest technologies.
7. CCW Digital Europe
Date: March 4-6, 2025
Location: Hilton Syon Park, London
URL: https://europe.customercontactweekdigital.com/events-ccwexchange-uk
Ticket Price: TBA
CCW Digital Europe 2025, an invite-only event, emphasizes the importance of AI and innovation for customer management leaders. UK-based leaders will connect with peers, learn from experts like Jason Bates, and gain practical insights. The event focuses on addressing regional challenges and exploring AI's potential to thrive in the evolving landscape.
8. Zendesk Relate
Date: March 25-27, 2025
Location: Las Vegas
URL:https://www.zendeskrelate.com/event/de0d1117-2555-4f59-a2a7-8eda8083d5a4/zendesk-relate-2025
Ticket Price: $995 - $1,395
Zendesk Relate is a leading conference uniting CX, IT, and HR leaders to explore the future of AI-powered service. Attendees will hear from inspiring speakers like Trevor Noah and Dame Jacinda Ardern, discover cutting-edge innovations, and network with peers. The conference offers valuable insights, connections, and the chance to drive meaningful change in customer experience.
9. Chief Customer Officer Summit New York
Date: March 12, 2025
Location: Convene 360 Madison Avenue New York
URL: https://events.customersuccesscollective.com/location/cconewyork
Ticket Price: -
This invite-only event gathers top CCOs and customer strategy leaders to explore the future of customer-centricity. Attendees will learn to leverage AI and emerging tech, increase their customer function's strategic value, and build a C-suite peer network. The event focuses on delivering world-class customer interactions, driving adoption, and embedding a customer-centric mindset across organizations.
From honing strategies to exploring the future of customer success technologies, each conference will play a pivotal role in shaping the trajectory of customer success. These are some of the best customer success leadership conferences.
Engage, network, and grow at your next event.